Advanced Debt Collections

final noticeDelinquent Debts are debts where the customer relationship has gone and the only objective is to recover outstanding monies. Trying to recover monies in this scenario, in-house, result in a higher work load on the credit control staff and deflection from current debt processing. In addition recovery of delinquent debt requires a specific skill set that is different to normal credit control.

In ADC our staff are trained and experienced in this area and using market leading software provide an effective process to recover these monies in a timely manner.

Through a combination of letters and phone contact our experienced Collection Agents can provide the skill set necessary to recover monies in a timely manner.

Where payment plans are entered into we will monitor these payments and re-contact the debtor if a plan breaks. All monies received are remitted monthly with a detailed reconciled report on the payment.

Field Agents

Our network of Field Agents provides a variety of functions where site presence is required.

Door Collections: Providing a local presence to give the debtor a final opportunity to pay the debt. All our Agents are vetted and are continually monitored. Our Field Manual outlines how this work should be done in a professional manner with both our Clients and our own reputation being paramount in the approach.

Tracing:    We provide 2 tracing methods,

1) Desktop searching which includes validation of debtors address and contact a details and a sworn affidavit, if required, as to the method of validation

2) Field tracing providing people on the ground to determine the location of debtors

Summons Serving:  Our Field Agents are very experienced in this sensitive area. In addition our systems provide a completely transparent process so that each stage of the process is completely visible and the location of the documents at each stage of the process is easily attainable.